Frequently Asked Questions
Everything you need to know about your Pebblebee tracking devices.
How do I pair my Pebblebee device with my smartphone?
To pair your device, download the Pebblebee app or use the Apple Find My / Google Find My Device app, ensure Bluetooth is enabled, and press the button on your tracker to initiate the connection process.
What is the typical battery life of a Pebblebee tracker?
Battery life varies by model; our rechargeable devices typically last up to 12 months on a single charge, while our clip-on models feature replaceable batteries that last approximately one year.
Are Pebblebee products water-resistant?
Yes, most Pebblebee trackers carry an IPX6 or higher water-resistance rating, meaning they are protected against heavy splashing and rain, making them durable for outdoor use.
What is your return policy for electronic items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund, excluding shipping costs.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout based on your specific address.
Is there a monthly subscription fee to use the tracking features?
Standard tracking features via the Apple Find My or Google Find My Device networks do not require a monthly subscription. Some premium features in the native Pebblebee app may offer optional paid upgrades.